Shipping & Returns

Shipping Information

 

Items will be shipped via UPS, FedEx, USPS or common carrier. We will always ship the most cost effective, economical way. We take special care that all packages are safely and properly packaged before they leave our hands. It is our dedicated mission for you to receive your purchases in perfect condition and in a timely manner.
It is very rare that a problem occurs in shipped products; however, it is extremely important for you to know how to handle that rare occasion.

Customer’s Responsibility

If there is any problem, please contact us immediately — if there is a problem, we will make it right!

As the consumer you are responsible for providing your correct mailing / shipping address for delivery. If your item(s) are shipped to the address you have given us and the item(s) are returned to us for a failure to deliver due to an incorrect address, then you are responsible for any extra shipping cost. Please double check your address when ordering.

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Upon arrival, please examine all shipments when received for any damage, which must be noted while the driver is still at your home. Please sign for your shipment with the words “Subject to inspection” if you have not been able to thoroughly inspect the product before the driver leaves.

Special Note for Truck Line Shipments of Large Items

Please Note: It is Crucial that you inspect all items immediately upon arrival, because we must notify the shipper within 24 hours of your delivery if there is damage. If you are not planning to use the item right away, you still need to open everything and inspect it. Your signature is your acceptance of your product just the way it is. Your order implies your consent to these terms.

If your item is shipped though a freight company, they will contact you prior to delivery to let you know your date of delivery. They will usually give you a 4 to 8 hour time frame for delivery. The item will be delivered to the curbside of your address. The freight company will not take it inside or upstairs, and they do not deliver on weekends or holidays, unless these services are specifically requested and paid for. We recommend that you have help available to move it to its final location, or open the boxes, and carry it in piece by piece.

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Before you sign for the delivery, it is important to inspect the packaging for any potential damage (though rare) that may have occurred while in transit. It is normal for the packaging to show some wear; that is its purpose. However, if there is substantial visible damage to the boxes, or you can see damage to the contents of the boxes, make sure the driver makes a note about the damage on the slip that you will be asked to sign. Open and inspect all parts right away, then contact us so that we can process a claim for you.

If you don’t suspect any damage, and if, after opening, you find damage, you need to contact us within 24 hours of receiving the order, or we will not be able to file a claim with the shipping company.

Returns

Our goal is to provide the highest quality handcrafted furniture that will serve your family or business for generations. However, we understand that sometimes there may be a problem.

To make your shopping experience as trouble-free as possible, we offer a fair and simple 30 day return policy.

If you wish to return an item, or are unhappy with your purchase for any reason, just contact us. We will make it right by either refunding you in entirety or building you a new piece. That is our guarantee — if you aren’t happy with your purchase for any reason, we will refund it or replace it, no questions asked.

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However, this return policy does not apply to custom-built items. Unless there is a defect in the material or the workmanship, we cannot accept returns on custom items that do not appear in our regular online catalog.